Our team provides your RA and shipping instructions.
03
Prepare Shipment
Mark the RA number on the box. Include documentation inside.
04
Ship Product
Use a trackable method. Customer prepays freight unless authorized otherwise.
05
Inspection & Credit
Product evaluated on arrival. Credits or replacements processed promptly.
FAQ
Frequently Asked Questions
Do I need an RA number to return a product?
Yes. Every return requires a valid Return Authorization (RA) number from LynTec before you ship it back. Unauthorized returns may be refused or subject to additional fees. You can request an RA through our Support & RMA form.
How long do I have to return a product?
Standard returns must be made within 60 days of the original purchase date, in original and resalable condition. Returns after 60 days are reviewed case-by-case — reach out and we’ll let you know your options.
Who pays for return shipping?
Customers are responsible for return shipping costs unless LynTec confirms otherwise. For in-warranty repairs, LynTec covers return ground freight within the continental U.S. (standard ground only). Expedited shipping is available at the customer’s expense.
Are there restocking fees on returns?
It depends on the product. Accessories and normally stocked items are 15%, non-customized panels and load centers 20%, and customized panels and non-stock items 25%. Single-phase panels are non-cancellable and non-returnable (NCNR); transformers and special-order panels are handled case-by-case.
What if my return is past 60 days or non-resalable?
Returns past 60 days, or items not in original resalable condition, are reviewed case-by-case. Submit the Support & RMA form with your model and details and our team will advise what’s possible.
Ready to start your return?
Use our Support & RMA form to request authorization. Include your model, serial number, purchase date, and a short description of your return reason.
